Online Reputation Management Services
Protect and grow the trust customers place in your brand.
The short answer
What is online reputation management?
Online reputation management services shape what a customer finds when they search your name before deciding to buy. Leyscale monitors those results, responds to reviews in your voice, and builds a steady flow of genuine positive reviews from customers who are already happy, so one bad week does not define the listing.
Who it is for: businesses where the buying decision runs through reviews: restaurants, clinics, salons, schools and property. It is a fit if you serve enough customers to ask for reviews at volume. It is not a way to hide a genuine service problem.
How we run it: we agree a tone guide you sign off on, then reply from your accounts in your voice. Review requests go out over WhatsApp, email and a QR code at the counter, timed to when the customer is happiest. Premium carries a 24 to 48 hour response commitment for a cluster of negative reviews, a viral post or press attention.
Key takeaway: a bad review can only be removed if it breaks platform policy, and we will file that request. Everything else is answered well and outweighed by the volume of genuine positive reviews. Reputation work pairs with Social Media Marketing, since both shape what people see before they call.
What is included
Three tiers. Pick your depth.
Our online reputation management services watch what shows up when someone searches your name, respond to reviews, and get more of the good ones from customers who are already happy.
Starter
Growth
Premium
We do not remove genuine reviews. We respond, resolve and outweigh them.
Who this is for
Match the tier to where you are now
Starter
Businesses that want to know what is being said about them.
Growth
Clinics, restaurants and retail where reviews drive walk-ins.
Premium
Brands with a public profile that need fast handling when something breaks.
FAQ
Frequently asked questions
Can your online reputation management services delete a bad review?
Our online reputation management services can only delete a review if it breaks platform policy, and we will file that request. Otherwise we respond well and work on volume of genuine positive reviews.
How do your online reputation management services get more reviews?
Simple ask flows over WhatsApp, email and QR at the counter, timed to when the customer is happiest.
What counts as a crisis?
A cluster of negative reviews, a viral post, or press attention. Premium carries a 24 to 48 hour response commitment.
Do you reply as us?
Yes, in your voice, from your accounts, with a tone guide you sign off on.
Which review platforms do your online reputation management services cover?
Google Business Profile first, because it is what most local searches surface, then Zomato, Practo, JustDial or whichever platform matters in your category.
How many reviews should we expect?
It depends on footfall and how well the ask is timed rather than a promised number. We will not buy or fabricate reviews, which is the only way anyone could promise a figure.
How do online reputation management services handle a legitimate complaint?
Then the reply says so and offers to fix it in public. Handled well, a visible recovery reads better to the next customer than an unbroken row of five stars.
Do you monitor social mentions too?
Yes. Our online reputation management services cover social mentions alongside search results, so something spreading on Instagram or in a local group is caught before it reaches review platforms.
Published 30 May 2024. Last updated 29 August 2026.
Ready to start on Online Reputation Management?
Tell us your tier and we will send scope, timeline and price in one document.
